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What Our Legal Terms Mean for Your Account

These terms govern how your dcg33 account is created, used, and closed — including how wallet transactions via bKash, Nagad, and Rocket are handled within the scope of applicable local law.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet contextAccount data retention policyBangladesh-region eligibility
dcg33 What Our Legal Terms Mean for Your Account
DATA AND SECURITY

How We Handle Your Data and Account Security

Account security and data handling are not afterthoughts here — they are built into the account flow from the point you first link a wallet. Here is what that looks like in practice across the four areas that matter most to account holders.

Wallet Data Handling

When you connect bKash, Nagad, or Rocket to your account, the mobile number and transaction reference are stored securely. We do not store your mobile wallet PIN or any credential beyond the reference needed for verification.

Cookie and Session Policy

We use session cookies to keep your account login active and to remember your preferred language and payment method. You can clear these through your mobile browser settings at any time without affecting your account balance.

Account Data Retention

Transaction records, login timestamps, and wallet verification data are retained for the period required under applicable compliance rules. After account closure, certain records remain on file and cannot be deleted on request alone.

Requesting Changes or Access

To request a copy of your account data or ask for a specific record to be reviewed, contact our policy desk by email with your account ID.

POLICY CONTACT

How to Reach Us on Legal and Policy Matters

If you have a specific question about how these terms apply to your account — including wallet verification for bKash or Nagad, data access requests, or account closure — our support team can point you to the right process. Reach out through any of the channels below and include your registered account details so we can respond accurately.

Team online

Live Chat Support

Open the chat widget from your account dashboard. State your query clearly — for legal matters, mention your registered mobile number and the relevant policy section so we can help faster.

Email Policy Desk

Send your data access request, account closure query, or terms clarification to our policy email. Include your account ID and the wallet method — bKash, Nagad, or Rocket — linked to your account.

Account Help Centre

Log in and navigate to Account Settings, then select Help and Policy. From there you can raise a formal query about your data, wallet records, or any legal notice you have received.

Answers to Common Legal and Policy Queries

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not covered here, the policy desk is the right place to send it.

Yes. Access and eligibility depend on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is lawful in your area before opening or continuing your account.

Wallet transaction references linked to bKash or Nagad are retained for the period required by applicable compliance rules. Closing your account does not automatically delete these records.

Yes. Email our policy desk with your account ID and the specific data you want to access. We review each request against the applicable legal framework for your region and respond accordingly.

If a bKash or Nagad wallet linked to your account triggers a verification check, you will be asked to confirm ownership. This means providing the registered mobile number and a recent transaction reference from that wallet.

The core terms are consistent, but some provisions — especially around access and eligibility — depend on your specific location and local law. We apply the terms that correspond to the region from which your account is accessed.

Log in, go to Account Settings, then Help and Policy, and submit a formal query. For disputes involving wallet payments via Rocket or bKash, include the transaction reference so our team can locate the record quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.